About Sugar Medical
We create products that will inspire you to carry your daily diabetes supplies without hesitation. Our vision is to bring style and quality into the lives of people living with Type 1 & Type 2 diabetes and simplify daily management routines.
Sugar Medical is one of the largest diabetic accessory companies in the country and proudly, still woman-owned. We specialize in diabetes supply cases, purses, backpacks, travel bags and accessories that are available worldwide, via Sugar Medical and through our international partners. We have created over 100 fashionable designs and will continue to develop new and exciting products that are both durable and practical for daily life with diabetes.
Sugar Medical gives back to the diabetes community by donating yearly to the JDRF, Beyond Type 1, and The Diabetes Link. We also participate in walks and benefits hosted by the JDRF and ADA and have donated 5000 bags to the JDRF’s Bag of Hope. In 2022 we launched an annual program that donates $1.5K to four diabetes camps for kids across the country. And in our local community here in Midlothian, VA, we donate to Chesterfield County Food Bank and local High School sports programs.
1.What products does Sugar Medical offer?
Sugar Medical offers a wide variety of fashionable, convenient and versatile diabetes supply management products for individuals living with Type 1 and Type 2 diabetes. Our array of products include:
- Glucose Meter Cases
- Omnipod Cases
- Tandem Cases
- Cases for Dexcom
- Diabetic Waist Belts
- Diabetes Canvas Bags
- Diabetes Supply Backpacks
- Diabetes Supply Purses
- Diabetes Supply Travel Bags
- Waterproof Diabetes Supply Bags
- FRIO Insulin Cooling Cases
- Nordic Ice Packs
- Insulated Travel Bags
- Insulated Supply Cases
- Protective Silicone Covers for: Omnipod, Medtronic, Tandem, Libre
- Insulin Vial Protective Sleeve
- PumpPOPS™ Omnipod Covers
- Skin Adhesives and Wipes
- Medical Device Fashion Stickers
- Premium Diabetic Socks
Stickers & Charm
2. How can Sugar Medical products help those living with diabetes?
Well-made and well-thought-out diabetes supply bags and cases can significantly enhance diabetes management by providing practical solutions and convenience for carrying essential supplies. Here are some ways these specialized products can help you manage your diabetes effectively:
3. Which Sugar Medical product is right for me?
When considering which Sugar Medical product is right for you, it's essential to take into account your specific needs and lifestyle. Each individual may have different requirements based on the type and quantity of diabetes supplies they regularly carry.
To guide you in making the best choice, Sugar Medical provides valuable information about the features and specifications of each product. Detailed descriptions of each product's design elements, such as compartments and pockets, are provided to help you visualize how the bag or case can accommodate your supplies. This includes considerations for insulin pens, glucose meters, test strips, lancets, emergency snacks, and more.
Features to look for in a diabetes supply bag include:
- Ample Storage Space
- Organizational Features
- Insulated Compartment
- Durable Material
- Comfortable Carrying Options
- Discreet Design
- Lightweight and Portable
- Easy to Clean
- Water-Resistant or Waterproof
- Emergency Information Pocket
- Designated Trash Pocket
- Compatibility with Supplies
4.How do you properly care for Sugar Medical products?
Our diabetes management supplies are designed with durability and longevity in mind. We use fabrics and materials that are easy to clean and maintain. We recommend spot cleaning with a damp cloth. Many customers have told us they use a fabric protector like Scotch Guard ™ to help protect their bags prior to use.
Materials Used In Our Products:
- Premium nylon
- Premium hardware
- Easy glide zippers
- VELCRO® fasteners
5.Which products are best for newly diagnosed diabetics?
While all of Sugar Medical’s products and accessories are helpful for those newly diagnosed with Type 1 or Type 2 diabetes, there are a few items that work well for every lifestyle and all daily activities. Read more about the best gifts for newly diagnosed diabetics.
6. How do Sugar Medical products cater to the needs of Type 2 diabetics in managing their daily supplies effectively?
Managing Type 1 diabetes can look very different from managing Type 2 diabetes. While some supplies may be similar, Type 1 diabetics tend to require more tools and supplies to maintain their diabetes care plan. Read more about the differences between Type1 and Type 2 diabetes.
Organization and Accessibility: Sugar Medical products offer ample storage space with well-organized compartments and pockets. This design allows Type 2 diabetics to keep their glucose meters, testing strips, lancets, medication, and other supplies neatly arranged for easy access. Having everything in one place simplifies daily diabetes management.
Secure Storage for Medication: For Type 2 diabetics who take oral medications, Sugar Medical products provide secure storage compartments to keep medications safely contained. This feature ensures that medications are readily available and protected during travel or busy schedules.
Customization Options: Certain Sugar Medical products offer universal compartments, enabling Type 2 diabetics to personalize the arrangement of their supplies. This adaptability accommodates different types of medication and testing equipment, tailoring the bag to individual needs.
Support for Active Lifestyles: Sugar Medical products suit the lifestyles of Type 2 diabetics who prioritize staying active. Whether it's going to work, running errands, or engaging in physical activities, these products provide a convenient way to carry essential supplies.
Learn a few tips about traveling with Type 2 diabetes.
7. Which forms of payment does Sugar Medical accept?
Sugar Medical accepts several different forms of payment including:
- Sugar Medical eGift Cards ( Read more about our eGift Cards)
- Health Savings Account (HSA) cards and Flexible Spending Account (FSA) cards. (Please check with your insurance provider for eligibility.)
- Shop Pay
- After Pay
8.What about shipping?
How can I track my order?
You will receive an email from firstname.lastname@example.org containing tracking information when your order ships.
Where do you ship outside the United States?
Currently we ship to the United States and Canada. For other countries, we use a wide network of International Distributors. By utilizing international distributors we are able to ship our diabetes products to: Australia, Belgium, Canada, France, Japan, Netherlands, Saudi Arabia, Sweden, United Kingdom and Germany.
9.Do you accept returns and exchanges?
Sugar Medical takes pride in providing you with a good experience and quality products that you will love. We gladly work with you on returns and exchanges of specific Sugar Medical products. Some products, including used products can not be returned due to health regulations and guidelines. Read more about Sugar Medical’s Refund Policy.
Sugar Medical Product Returns:
Satisfaction and quality are our highest priority. Sugar Medical will gladly accept returns of merchandise within 60 days for a full refund. Merchandise must show no signs of use. Since bags are used for blood testing supplies, we are unable to accept returns of used products due to health regulations. Returns will be credited in the same form as original payment. Shipping and handling fees are nonrefundable. We suggest returns are mailed United States Postal Service regular mail.
PodPals™ are non-refundable and therefore, we cannot accept returns for reimbursement. If you have any questions or require additional support for PodPals™ please call the Omnipod® team anytime at 800-591-3455 or visit myomnipod.com
Please include a copy of your invoice. If you no longer have your invoice, please include a note with the name the order was placed under and a phone number.
Please send your return to:
Sugar Medical Product Exchanges:
Received your bag and changed your mind on the color? No problem! Just send us back your bag with your invoice and include a note stating which color you would like to exchange it for. If there is a price difference, we will contact you directly before mailing out the exchange. Note: We will gladly exchange merchandise that is in perfect condition and shows no signs of use. For more information on exchanges, please email email@example.com
Please send your exchange to:
Sugar Medical Customer Testimonials & Reviews:
John A. | Verified Buyer | 5.0 star rating | 04/16/23
I am a very active Diabetic, and these Sugar Medical cases are the most durable and dependable cases I have ever used! Not only are they her most functional, but are the best looking! So many styles for men, women, and children. They have something for everybody!
Donna T. | Verified Buyer | 4.0 star rating | 12/23/22
Everything is fine except not big enough for everything you say it will hold. We travel for several days at a time and after putting pods and Dexcom supplies the case is not deep enough for my extra snacks, meter, etc. i am aware of how to pack it but still too small. I am still using it for everything I can and it has helped with my travels. I use a smaller sugar medical bag for insulin as I need to travel with vials. I'm able to put a larger ice pack for longer travel time.
Ann-Marie B. | Verified Buyer | 5.0 star rating | 07/17/23
Great product at a great price. Shipping is always fast. PodPals has saved many pods from falling off early.
Charisse R. | Verified Buyer | 5.0 star rating | 07/04/23
Love the bag. Even my grandkids love it. We call it my llama bag when it’s time to take my sugar.
Read more of our Sugar Medical product reviews!
Sugar Medical Contact and Support:
Do not hesitate to reach out with any questions you may have related to our company or our products. We look forward to working with you.
1-888-522-2545 Monday thru Friday between the hours of 9:00 am and 4:00 pm EST. Closed Saturday and Sunday.
Please note: Our office will be closed honoring the following holidays:
- Monday, January 2nd- New Year’s Day (observed)
- Friday, April 7th - Good Friday
- Monday, May 29th - Memorial Day
- Monday, June 19th - Juneteenth Day
- Tuesday, July 4th - Independence Day
- Monday, September 4th - Labor Day
- Wednesday, November 22nd - Closes at noon
- Thursday, November 23rd and 24th - Thanksgiving Day
- Friday, December 22nd - Closes at Noon
- Monday, December 25th- Christmas Day