Privacy Policy

Sugar Medical, LLC

Privacy Policy

from September 28, 2021

 

Sugar Medical, LLC (the “Company” or “we” or “us”) respects the privacy concerns of the users of its website and the information and services provided therein (the “Site”). The Company thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.

 

INFORMATION WE MAY COLLECT

 

We may collect or have access to personal information from you when you use our Services, sign up for an account, make purchase, or otherwise interact with the Site.  This information may include:

 

• Identity: name

• Contact: email address, mailing address, and telephone numbers

• Financial: limited banking and payment account details, including the last four digits of your credit card number

• Account Profile: username and password if you log in

 

Additionally, by using the Site, you agree to our capture and storage of information regarding how you use the Site, your communications on the Site.  You consent to disclosure of this information as is required for the operation of the Site (as so deemed by our best judgment)

 

We may also collect some personal information automatically, including:

 

• Location: we may collect data about users’ geographic location and IP addresses used when interacting with the Services.  We use this information to protect against fraud.  We may also use the Google Maps API to gather information about your location. Google uses various technologies to determine your location, including IP address, GPS, and other sensors that may, for example, provide Google with information on nearby devices, Wi-Fi access points, and cell towers (see Google’s Privacy Policy to learn more).

 

• Tracking: For convenience and ease of use, we and our third-party providers may automatically collect information when you visit or use our Services, read our emails, or otherwise engage with us.  We may use tracking technologies that include cookies, clear gifs, Flash objects, web beacons, embedded scripts, and similar technology (collectively, “Trackers”). For example, we may collect information about your preferences, analytics for the Services, your device and its operating system, your IP address, browser type, service provider, date and time stamp, and other similar information. We use Trackers to improve your experience and our Services. We also use Trackers to target advertising.  We may also collect the names of other third-party applications on your device.  You may adjust settings on your web browser and in your email service to change the way certain Trackers work, or to disable them.  Changing these settings may limit the range of features available to you on our Services.  Information provided by your browser developer and email provider will help you understand the limitations of these settings for you.

 

• Personal Information from Third Parties: We may also obtain personal information from third parties from time to time, such as connected apps and services, third-party log-in connections, business partners, marketing, and other vendors.

 

Use of Information

 

As a general matter, unless you choose to provide it to us or unless it included in the descriptions above, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site.  However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to make the Site function properly and to enhance your online experience.

 

The Site’s various mailing lists, contact or registration forms, promotional projects, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information. Information submitted will be used by the Company as reasonably necessary for our legitimate business interests, including without limitation the improvement of our products, the marketing of our products, and the contents of the Site.

 

The Company may also share such information with our business and promotional partners to further those interests. Personally identifiable information is never sold or leased to any third parties. We may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings. The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.  We rely on third-party partners to process credit card and other banking transactions, and by using our site you agree to our use of such services for these purposes.

 

The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Site, or anyone else that could be harmed by such activities.

 

Children Age 13 and Under

 

IF YOU ARE 13 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY.  If the Company discovers that a child age 13 or younger has contacted us via the Site or has provided us with personally identifiable information, we will delete that child’s identifiable information from our records.

 

CALIFORNIA RESIDENTS

 

California residents have certain rights under the California Consumer Privacy Act (“CCPA”). Please note that the CCPA does not apply to nonpublic personal information collected by financial institutions, which is regulated by other laws. The CCPA does not therefore apply to much of the information we collect.

 

Subject to limitations and exceptions, the CCPA provides California residents the right to request details about the categories and specific elements of personal information we collect, to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights. Choices available to you for the collection and handling of your information are addressed throughout this policy.

 

In the last 12 months, we collected the following categories of personal information subject to the CCPA: identifiers (such as email address and IP address), approximate geolocation information as made clear by such IP addresses, and Internet or other electronic network activity information (such as browsing history and related usage data).

 

For more details about the information we collect and the categories of sources of this information, please see the above sections of this policy. We share this information with the categories of third parties described in the “Disclosures” section above.

 

California residents may make a request for access to certain personal information subject to the CCPA, not otherwise exempted as nonpublic personal information collected by financial institutions, by sending an email to customerservice@sugarmedical.com.  We may verify any such request by asking you to provide information that matches information we have on file about you. You can also designate an authorized agent to exercise these rights on your behalf, but we will require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.

 

Malware/Spyware/Viruses

 

Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

 

Links to External Sites

 

The Company is not responsible for the content or practices of third-party websites that may be linked to the Site. The Company is also not responsible for any information that you might share with such linked websites. You should refer to each website’s respective privacy policy and practices prior to disclosing any information.

 

Choice/Opt-Out

 

We may communicate with you after you interact with the Site or otherwise contact us. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at to customerservice@sugarmedical.com including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.

 

Terminating Your Account, Deleting Information

 

If at any time you would like to review or change the information we have for you, or to request account termination and deletion of all such information, you can email us at to customerservice@sugarmedical.com with such a request. We will deactivate your account and delete your information as requested, subject to retention of certain information to the extent necessary to prevent fraud, troubleshoot problems, track any active or recent service requests, assist with any investigations, enforce our Terms of Service, or comply with legal and regulatory requirements.

 

Contact Information for Complaints or Concerns

 

If you have any complaints or concerns about the Company or about this privacy statement, please contact:

Via email: to customerservice@sugarmedical.com

or

Via regular mail:

Sugar Medical, LLC

7305 Hancock Village Drive #325

Chesterfield, VA  23832

 

Information provided by you via general e-mail inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business, and is never shared with third parties.

 

Security

 

Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.

 

Changes to This Policy

 

This Privacy Policy will evolve with time, and when we update it, we will revise the "Effective Date" above and post the new Policy. To stay informed of our privacy practices, we recommend you review the Policy on a regular basis as you continue to visit or site.

 

Your Acceptance of These Terms

 

By using the Site, you accept the policies and restrictions set forth in this Privacy Policy. If you do not agree to this policy, please do not use the Site. This Privacy Policy may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Privacy Policy to which you are bound.

Last Updated:  July 11, 2021 

Text Marketing & Notifications 

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.