Ordering/Shipping Questions

How can I track my order?

You will receive an email from customerservice@sugarmedical.com containing tracking information when your order ships.

Where do you ship outside the United States?

Currently we ship to the United States and Canada. For other countries, please refer to our list of International Distributors listed on our homepage footer.

Returns & Exchanges

For information on sending in your item for return or exchange, please view our returns page.

Product Questions

How do I care for my Sugar Medical Diabetes Case?

We recommend you spot clean with a damp cloth.  Many customers have told us they use a fabric protector like Scotch Guard ™ to protect their bags prior to use.

Where can I purchase an ice pack for my Sugar Medical Insulated Diabetes Case?

Diabetes Triple Zip Purses:

Diabetes Insulated Organizers:

Diabetes Insulated Travel Bags:


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