FAQs

Payment Questions

Do you accept HSA/FSA for payment?

Heath Savings Account (HSA) cards and Flexible Spending Account (FSA) cards gladly accepted. Please check with your insurance provider for eligibility.

Ordering/Shipping Questions

How can I track my order?

You will receive an email from customerservice@sugarmedical.com containing tracking information when your order ships.

Where do you ship outside the United States?

Currently we ship to the United States and Canada. For other countries, please refer to our list of International Distributors listed on our homepage footer.

What happens if I enter the wrong shipping address?

As stated in our shipping and/or return policy, the customer is responsible for entering the correct address at checkout and any additional costs that arise out of incorrect address entry is the responsibility of the customer. The customer must pay for the shipping cost to re-ship the package to the correct address. Sugar Medical is a small business and does not provide free re-shipping due to customer errors.

Returns & Exchanges

For information on sending in your item for return or exchange, please view our returns page.

Product Questions

How do I care for my Sugar Medical Diabetes Case?

We recommend you spot clean with a damp cloth.  Many customers have told us they use a fabric protector like Scotch Guard ™ to protect their bags prior to use.

Where can I purchase an ice pack for my Sugar Medical Insulated Diabetes Case?

Diabetes Triple Zip Purses:

Diabetes Insulated Organizers:

Diabetes Insulated Travel Bags:

 

If you have more questions, Just Ask!
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