Ordering/Shipping Questions

How can I track my order?

You will receive an email from customerservice@sugarmedical.com containing tracking information when your order ships.

Where do you ship outside the United States?

Sugar Medical ships to Canada, China, Hong Kong SAR, Japan, Austria, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Vatican City, South Africa, Antigua & Barbuda, Bahamas, British Virgin Islands, Cayman Islands, Jamaica, St. Kitts & Nevis, St. Lucia, Australia and New Zealand.

Returns & Exchanges

For information on sending in your item for return or exchange, please view our returns page.

Product Questions

How do I care for my Sugar Medical Diabetes Case?

We recommend you spot clean with a damp cloth.  Many customers have told us they use a fabric protector like Scotch Guard ™ to protect their bags prior to use.

Where can I purchase an ice pack for my Sugar Medical Insulated Diabetes Case?

Diabetes Triple Zip Purses:

Diabetes Insulated Organizers:

Diabetes Insulated Travel Bags:


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