Shipping

All US orders $50 or more ship free of charge using USPS. Orders under $20 have a $4.95 shipping fee and orders $20 - $49.99 have a $5.95 shipping fee.  Please allow 5-9 business days for delivery.  If you prefer a faster shipping method, you can opt to choose UPS Ground Saver, UPS Ground, or UPS 2 day for a fee. If you need overnight shipping, please contact us directly at customerservice@sugarmedical.com or call us at 888-522-2545. 

USPS Shipping (4-8 business days)
UPS Ground Saver (2-5 days) For orders placed by 2pm EST.
UPS Ground (2-5 business days) For orders placed by 2pm EST.
UPS 2-Day (2 business days) For orders placed by 2pm EST.

 

All packages ship from our warehouse in Virginia.  We ship Monday through Friday. A confirmation email is sent after purchase; however, emails may sometimes be filtered as spam or junk. Check these folders on your email provider. If you are still having trouble locating your confirmation email, feel free to contact us. You will receive an email with tracking information as soon as your order ships.

Customers are responsible for entering the correct address at checkout and any additional costs that arise out of incorrect address entry is the responsibility of the customer.

All orders shipped to Canada under $49.99 have a $15.00 shipping fee and orders $50 and up have a $20.00 shipping fee. 

All orders shipped to Australia, France, Italy, Spain, Germany, Mexico, Iceland, Singapore, Czechia, Sweden, Austria, Denmark, Netherlands, Poland, Portugal, Switzerland, Belgium and Luxembourg under $49.99 have a $22.00 USD shipping fee. All orders over $50 have a $28.00 USD shipping fee. 

All other international orders, please visit our International Partners here. 

* Our shipping carriers are experiencing unprecedented delays up to and exceeding 10 days due to weather occurances. These delays may impact USPS, UPS Ground and UPS expedited shipping options. We cannot guarantee package delivery transit times now INCLUDING EXPRESS AND AIR.  Once you receive your shipping confirmation and tracking number, please rest assured that your package has left our facility. We appreciate your patience and understanding.  Hang tight, we promise it will be worth the wait.