Job Posting- Part Time


Sugar Medical is a vibrant and growing company dedicated to providing high-quality products and excellent customer service. We specialize in designing and manufacturing diabetes accessories that are stylish, yet functional for men, women, and kids. Our team is passionate about ensuring customer satisfaction and creating products that make like with diabetes a bit easier.


Position Overview: We are currently seeking a motivated and enthusiastic part-time Customer Service Representative to join our team. The candidate will be responsible for answering incoming phone calls, assisting customers with inquiries, processing orders placed through our website, and ensuring that all customer interactions are handled with professionalism and efficiency. This position can grow into other areas like marketing and social media with time.


  • Flexible days/hours between 15-25 hours per week
  • Office is open M-F, 9am-4:30pm
  • Start end of April
  • Non-remote position

Key Responsibilities:

  • Process and pack orders placed through our website accurately and efficiently.
  • Work with the Amazon Account Manager to ship to Amazon fulfillment centers.
  • Answer incoming phone calls and respond to customer inquiries promptly and courteously.
  • Provide product information, pricing details, and assist customers with order placement.
  • Resolve customer complaints or issues in a timely and effective manner, escalating complex problems to the appropriate team members when necessary.


  • Previous experience in customer service or a related field is preferred but not required. We are open to those rejoining the workforce.
  • Excellent communication skills, both verbal and written.
  • Detail-oriented with a focus on accuracy and efficiency.
  • Ability to multitask and prioritize workload effectively in a fast-paced environment.
  • Basic computer skills
  • Positive attitude and a willingness to learn as you go

Daily Tasks and Requirements:

  • Packing and shipping website orders
  • Ability to stand for 2-3 hours at a time
  • Ability to move boxes weighing up to 20 pounds across the office for various needs
  • Answering customer emails and phone calls

Who is Sugar Medical?

Sugar Medical designs stylish and functional accessories for those living with diabetes. Founded in 2010 by a Type 1 diabetic, Sugar Medical has grown to be one of the largest medical accessory companies for diabetes accessories. Sugar Medical partners with major medical manufacturers to develop products that make living with diabetes easier.  We are a small business with 8 employees that is growing quickly in Midlothian, VA (near Brandermill).  We are looking for the right person to join our team!

How to Apply?

We look forward to hearing from you! Please email us at   Please attach contact information and resume if available. If you are rejoining the workforce, we are a great spot to get started and grow with our company!