Shipping policy

United States

• FREE USPS shipping on orders $59+

• $4.95 flat-rate shipping on orders under $25.00, and $7.95 flat-rate shipping on orders of $25.00 or more

• Delivery time: 5–9 business days

Need it faster? (Orders placed by 2 PM EST)

• UPS Ground: 2–5 business days

• UPS 2-Day: 2 business days

For overnight shipping, contact us at customerservice@sugarmedical.com or 888-522-2545.

Orders ship Monday–Friday from our Virginia warehouse. Tracking is emailed once your order ships (please check spam/junk folders if needed).

Canada

• $15 USD on orders under $50

• $20 USD on orders $50+

International (Outside U.S. & Canada)

• $22 USD on orders under $50

• $28 USD on orders $50+

• Delivery time: 815-20 business days

Additional Information

• Customers are responsible for entering the correct shipping address.

• Additional costs due to incorrect addresses are the customer’s responsibility.

• Once delivery is confirmed by the carrier, responsibility for the package transfers to the customer.

• International orders may be subject to customs duties, taxes, or import fees. These charges are the customer’s responsibility.

All other international orders, please visit our International Partners here. 

* Our shipping carriers are experiencing unprecedented delays up to and exceeding 10 days due to weather occurrences. These delays may impact USPS, UPS Ground and UPS expedited shipping options. We cannot guarantee package delivery transit times now INCLUDING EXPRESS AND AIR.  Once you receive your shipping confirmation and tracking number, please rest assured that your package has left our facility. We appreciate your patience and understanding.  Hang tight, we promise it will be worth the wait.